Frequently Asked Questions

Find answers to your most pressing questions about our passport services and processes.

We are an authorized and registered provider, explicitly permitted by the U.S. Government to offer a specific service: Hand-Carry Expedited Passport Service, available only through authorized and registered commercial couriers.

Frequently Asked Questions

Who is Jet Passports?

What does it mean to expedite a passport?

What is a passport book?

Do I need a passport if I want to travel to another state?

Can I travel on vacation with my military passport or do I have to apply for a new tourist passport?

I am in the military, do I still have to pay the government fee?

Can I travel on vacation with my military passport or do I have to apply for a new tourist passport?

Can I use my diplomatic passport to travel on vacation?

How much is the government fee for a passport book?

Did the Passport Agency recently increase the prices on their fees?

Can I wear my glasses when taking my passport photos?

How often does a passport expire?

Where should I go to have my passport documents executed?

Can I hand write the application if I am expediting my passport?

Who should apply for a US passport?

Can I get a US passport with my permanent resident card?

I need a passport however, I lost my naturalization certificate but I have a copy of it, what do I do?

Can I order a passport online and receive it through the mail?

Will I get my old passport back with my new passport? I want it back for keepsake.

Can I use my Hospital birth certificate to obtain a passport?

Can I use the birth certificate that the midwife gave my parents to obtain a passport?

How much identification do I need, if my driver license is not 6 months old?

How will I find out if I have been denied a passport?

How will I find out if my passport application was suspended?

How soon will I know when my passport is suspended?

Can the Passport Agency give me information about my passport over the phone?

Will the Passport Agency contact me when my passport is ready to be shipped back to me?

I need to give the Passport Agency my new mailing address, is that necessary?

What happens if I owe child support, can I still get a passport?

Can I get a passport if I owe the IRS money?

Can I get a passport if I am a convicted felon?

If I was denied a passport before, how long is the waiting period before I can apply for another passport?

Can I get a passport to visit Israel and then visit Palestine?

I want to visit Cuba, what do I need to do?

Can I get on a cruise without a passport and just my birth certificate?

Should I still keep my expired passport or dispose of them?

What is an acceptance agent (AA)?

Where online can I get a government application for a passport?

How can I find the closest Passport Agency in my area?

Can the Passport Agency issue me a passport book the same day?

Why can't I just send my new passport application without having to visit an acceptance agent?

Why do I have to send in original documents when applying for a passport?